All Purchase Orders must be paid at time of ordering & prior to shipping. Under Florida Law, such purchase transactions are subject to 6% Sales Tax.
Our shipping rates are 8% to 12% of the total Invoice depending on the shipping address in the United States. Please allow 10 to 14 business days for shipping & handling.
We take every step possible to ensure your orders arrive in the best condition possible. However, it is the consumer’s full responsibility to thoroughly inspect the products received and observe any defects or damages before signing and accepting delivery. If the box shows any signs of carrier mishandling: hole(s), crushed corners, worn tops, bottom or edges, etc., the buyer or authorized agent must note the exact description of each carton on the physical inspection report and/or delivery slip. If any unacceptable damages are observed, you have the right to refuse the delivery of the item. Detailed description should be noted on the delivery receipt and pictures of the damages should be attached therewith. Then make us aware of the damages within 24 hours. We will make sure a replacement of the damaged product is arranged as soon as it is practically possible. However, in the event that a replacement is not available and the buyer chooses not to wait for the replacement to become available, a refund will be issued in the same form of original payment. Refunds will be issued within 14 days from the receipt of the returned merchandise. It is the buyers’ full responsibility to thoroughly inspect an item before accepting delivery. If damage is discovered after the buyer receives the merchandise, Le Moderne will not be responsible for any replacement or return.
Returns are accepted within 30 days from the invoice date. Returned items are subject to a 25% restocking fee. Shipping charges are not refundable. The buyer is responsible for repackaging and return transportation. Returned items must be shipped back to Le Moderne in their original packaging, with no signs of use, wear or damage. Upon receipt, Le Moderne will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return, or deduct any damage repair cost from the refund balance. Refunds will be issued within 14 days from the receipt of the returned merchandise. If the return is an exchange for authorized damaged merchandise, Le Moderne will replace the defective item or part at no charge. Buyers must obtain a RMA (Return Merchandise Authorization) prior to the return of any merchandise. Failure to obtain such authorization may result in refusal of return. You may obtain a RMA by requesting it via e-mail at email@example.com. All end users must contact Le Moderne if they wish to make a return.
Clearance and Closeout Items
Clearance and closeout items cannot be returned or exchanged. All such sales are final and items are sold “AS IS”.
Warranty by Brand(s)
WHITELINE warrants to the End User that goods shall be free of defects for a period of One Year from the date of End User receipt of product. Damage resulting from improper handling after merchandise is received by the Dealer or from exposure to weather or extreme atmospheric conditions is not covered by this warranty. This warranty is subject to normal use under normal conditions. Proper care and usage are essential to preserving the Dealer’s rights under this warranty. This warranty does not apply if your WHITELINE merchandise is damaged by the use of detergents, abrasives or other chemicals, or if exposed to sunlight or extreme heat (except for outdoor items suitable for such use). This warranty does not cover damages resulting from negligence, abuse, normal wear and tear, or accidents including, but not limited to, burns, cuts, scratches, tears, scuffs, stains, or indentations. This warranty does not cover floor samples or products designated “as is” at time of purchase. Because of craftsmanship or use of natural materials in WHITELINE products, normal variations can occur from piece to piece. This warranty does not cover such variations. If any model or sample is shown to Dealer, such model or sample is used merely to illustrate the general type and quality of goods, and not to represent that goods supplied to Dealer will necessarily conform in all respects to the sample or model. WHITELINE will not be liable for any loss, expense or damage other than to the furniture itself that may result from defect in the product. This warranty becomes effective with the delivery date.